Shipping policy
Last updated: August 22, 2026
At Soluna, we work to process and ship orders as quickly as possible.
Order processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on order volume, product availability, weekends, holidays and other operational circumstances.
Shipping times
Estimated delivery times will be shown during checkout when available.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Once your order has been shipped, you will receive tracking information when tracking is available.
Tracking
When a tracking number is available, it will be provided to you by email or through the contact information associated with your order.
Please allow some time for tracking information to become active after the package has been shipped.
Shipping delays
Delivery may occasionally be delayed due to circumstances outside our control, including:
- Carrier delays
- Weather
- Holidays
- Customs processing
- Incorrect or incomplete address information
- High-volume periods
- Other unforeseen circumstances
Incorrect shipping address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an incorrect address after placing your order, contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
International orders
If international shipping is offered, customers may be responsible for applicable customs duties, taxes, import fees or other charges imposed by the destination country unless otherwise stated at checkout.
Lost or damaged packages
If your package appears lost, delayed or damaged, contact us at:
Please provide your order number and tracking information so we can review the situation.
Contact
Soluna
Email: humiflame54@gmail.com