Refund policy
Returns & Refunds Policy — Soluna
Last updated: August 22, 2026
At Soluna, we want you to feel confident when purchasing from us.
30-Day Satisfaction Guarantee
You may request a return within 30 days from the date your order is delivered, subject to the conditions described below.
To start a return, contact us at:
Please include:
- Your order number
- The name used for the purchase
- The reason for the return
- Photos or other information when requested by our support team
Return conditions
To be eligible for a voluntary return under our 30-Day Satisfaction Guarantee, the product should be returned in its original condition, with its original packaging and included accessories whenever reasonably possible.
Products that are damaged through misuse, accidents, unauthorized modifications, or improper handling may not qualify for a voluntary return.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Damaged or defective products
If your Soluna product arrives damaged, defective, or does not correspond to what was offered, contact us as soon as possible at:
Please provide your order number and photographs or video showing the issue.
We will review the situation and provide the appropriate remedy in accordance with applicable law and the applicable warranty.
Incorrect or missing items
If you receive an incorrect or incomplete order, contact us at humiflame54@gmail.com with your order number and details of the issue. We will review the order and assist you.
Shipping costs for returns
For voluntary returns under the 30-Day Satisfaction Guarantee, return shipping costs may be the responsibility of the customer unless otherwise stated by Soluna.
If the return is due to a product defect, damage caused before delivery, or an error by Soluna, we will review the case and determine the appropriate shipping arrangement in accordance with applicable law.
Legal consumer rights
This policy does not limit or replace any mandatory rights or remedies available to consumers under applicable law.
Contact
Soluna
Email: humiflame54@gmail.com